Frequently Asked Questions

Regarding the order:

1- Can I modify the address, contact number or shipping company?

You cannot, dear, modify it after the payment process, before you complete the payment process, all details appear

2- Can I cancel the order after completing the payment process?

We apologize, cancellation is not possible in this case

3- The order arrived in poor condition?

We apologize to you and we wish you nothing but good

You can submit a complaint through the following link:

https://docs.google.com/forms/d/e/1FAIpQLSdmV6i_tA2LPxNFFvESFQJQGkLcgnlKgd1V0FCAnUGIy9u8-Q/viewform?usp=sf_link

4- In the event that I did not receive the order or was late in receiving the order?

You will have to pay additional shipping fees and when we receive your order, we will contact you

5- How do I know where the order is?

After updating the order to "In Progress", you will receive a link to track the shipment on WhatsApp

Payments:

1- You requested and the amount was deducted and the order was not confirmed?

In this case, you can contact your bank because the problem is with the bank. The amount will usually be refunded by them within the next few hours

2- The amount was deducted from Tamara or Tabby without confirming the order?

You can contact them directly and this problem is on their part. The amount will usually be refunded by them within the next few hours